Saturday 24 January 2015

LT Video Faves - Omotenashi, Japanese Hospitality

Wouldn't it be great to pop to the supermarket or a bookstore and be dazzled by employees using a single low cost resource to make your day more pleasant ? Well in Japan, thanks to a phenomenon called Omotenashi it is a daily reality to find a side order of helpfulness at the checkout and a paperback preserver at the payment point. You see our friends in Japan see all industries as a prime candidate for an injection of thoughtfulness.