The Little Touches in Hospitality 2019 Survey: The Results Are In

Earlier in the year, at various intervals as part of English Tourism Week and National B&B Week we revealed the results of our 2019 The Little Touches in Hospitality Survey across our B2C Guest-facing social media platforms: Facebook, Twitter and Instagram. Attention now turns to the industry implications of the results: which Guest needs and desires can be achieved effortlessly at little to no cost and those that require further thought and investment. 

Top 10 Walt Disney quotes - in Touches' humble opinion

Walt Disney: film maker, hospitality icon and all-round deliverer of happiness to people of all ages, everywhere. I was lucky enough to start my career off at Walt Disney World, Florida - a destination in its own right, which with Walt's vision was turned from swampland into what many consider the world's greatest single-site for service. 

LT Video Faves - Disney's Water Art

Featured as part of our website's LT Video Faves section, this short clip illustrates how Custodial Cast Members at Walt Disney World's Magic Kingdom theme park use the tools of their trade, i.e. brush and pan, in conjunction with that most basic of human need, water, to captivate Guests almost as much as the attractions worth millions.