Some of the itsy bitsy, teeny weeny caring details that are Japaneasy include:
- A single piece of ice to keep the cool stuff cool at the supermarket
- Language choice at the sushi bar - bi, tri and beyond to multilingual
- Quality paper cover for your new page turner at the bookstore
- Quality paper bag with sticker seal, topped with a makeshift raincoat for when the skies dictate that the paper bag would ordinarily become paper mache
"We sell things, but that's not all...we want customers to walk away with that feeling."
The concepts that are on display in our latest LT Video Fave are within easy reach of all organisations. Some might take a bit of planning and financial looseness, but get them right and you will be on the sure-fire path to customer/client/Guest delight.
Further reading on Omotenashi can be found here , where you will find the following definition:
"The host anticipates the needs of the Guest in advance and offers a pleasant service that Guests don't expect."