Thursday 18 December 2014

Thank you for your support

Thanks to your support, we have made it onto the shortlists of the two categories we entered in the UK Blog Awards: Food & Drink AND Travel

Wednesday 10 December 2014

The fun side of detail delights

Funky Towers is located on Blackpool's promenade, halfway between the Central and South piers. Capturing kiss-me-quick playfulness in a tasteful, less intrusive way, the establishment was an obvious candidate for further seaside scrutiny.   

Monday 6 October 2014

Credits where credit is not due

Daytime and Primetime ITV

don't know about you lot, but for several years now something has been grating on me regarding ITV's closing credits. "See you next week everyone" is regularly uttered out of the mouths of key ITV talents, only for us the audience to swiftly (and inconsiderately) find ourselves in a blackout. The same white font, on the same black background for the majority of ITV's output. The only regular exception to "one-size depresses all" is the news, where they are embossed over a wide shot of the presenters. 

Friday 29 August 2014

Superstar Snapshot - Breck Apartments

The fast facts on our second ATD Superstar, Breck Apartments

ATD Superstar #2 - Breck Apartments

Our second and much anticipated Attention To Detail Superstar is Breck Apartments. Formed in 2012, with an official opening in March 2013, this collection of 12 luxury self-catering apartments is a breath of fresh accommodation air a short distance from the heart of Blackpool.

Monday 18 August 2014

Touches on Tour at Florida's Gulf Coast

Touches on Tour at Anna Maria Island, Florida

I first stepped foot in Clearwater's clear waters way back in 2003, when the Metcalfs were lucky enough to spend the second week of our holiday in the resort after losing our Walt Disney World virginity. Back then it was a cool beach place, and over a decade on it is even cooler. Although naturally, the same adjective can't be used to describe the temperature.

Wednesday 16 July 2014

Top 10 Walt Disney quotes - in Touches' humble opinion

Walt Disney: film maker, hospitality icon and all-round deliverer of happiness to people of all ages, everywhere. I was lucky enough to start my career off at Walt Disney World, Florida - a destination in its own right, which with Walt's vision was turned from swampland into what many consider the world's greatest single-site for service. 

Monday 7 July 2014

Case Study - Queen Victoria Guest House

Despite already having secured four-star accreditation from Visit England, Blackpool's Queen Victoria Guest House called upon Little Touches ® to further strengthen their hospitality offering.

Thursday 12 June 2014

Touches on Tour at Coronation Street: The Tour

The last time many of us stepped foot on the Coronation Street set, it was part of Granada Studios Tour, an attraction which had more facets, even though the star of the show always remained gracing the hallowed cobbles. Fast-forward almost fifteen years since the last turn of the turnstiles and this time it most definitely is a tale of a Weatherfield kind from start to finish. 

Tuesday 6 May 2014

Our friends at UCLan: Students put learning into practice

First Year International Hospitality Management students of our friends at the University of Central Lancashire have been putting theory into practice at not one, but two dinners for family, friends and academic colleagues. Guests even included employees of high profile hospitality heavyweights such as Marriott and Radisson. 

Sunday 4 May 2014

LT Video Faves - Humanity kits and red carpets

Here we present another of our LT Video Faves, this time featuring a very special hospitality employee - Louree Jefferson. The Banquet Services captain gets to know her Guests individually, but everyone always leaves with the same, heartfelt kit put together by Louree to remember her by. Plus, the red carpet is not just rolled out metaphorically...

"I don't care what they want. They can want the moon, and I will make it happen"                                                                                                                  Louree Jefferson

Wednesday 23 April 2014

ATD Superstar #1 - Room Four Dessert

Room Four Dessert logo

We are very pleased to feature Room Four Dessert as our first Attention To Detail Superstar. Little Touches is a Bolton-based business, so it was great to start our ATD Superstars series with just a five minute drive from our HQ. Hospitality excellence on our doorstep.

Sunday 13 April 2014

LT Video Faves - Disney's Water Art

Featured as part of our website's LT Video Faves section, this short clip illustrates how Custodial Cast Members at Walt Disney World's Magic Kingdom theme park use the tools of their trade, i.e. brush and pan, in conjunction with that most basic of human need, water, to captivate Guests almost as much as the attractions worth millions.

Saturday 12 April 2014

Our friends at UCLan: Little Touches founder in the spotlight

Our founder's university recently profiled him on their academic blog:

UCLan BA (Hons) International Tourism Management 2011 graduate Tom Metcalf has recently started his own hospitality consultancy – with a twist...

 Little Touches ®
        Hospitality consultancy and accreditation

Monday 7 April 2014

Welcome to Little Touches - ATD Superstars blog

Hello bloggers !

We have finally taken the leap and started our own dedicated Little Touches blog. Stay tuned for Little Touches insight in the form of interviews, case studies and the sharing of articles and videos from the global 'touches' hospitality community.

Here and only here will you see the very best Attention To Detail Superstars from around the world.

Tom Metcalf

Founder of Little Touches (METHOSP Limited) 

P.S. We are also spinning lots of different social media plates and would appreciate a mouse click on the following ! 

 Little Touches ®
        Hospitality consultancy and accreditation