Featured as part of our website's LT Video Faves section, this short clip illustrates how Custodial Cast Members at Walt Disney World's Magic Kingdom theme park use the tools of their trade, i.e. brush and pan, in conjunction with that most basic of human need, water, to captivate Guests almost as much as the attractions worth millions.
Disney quite rightly calls their Little Touches the "Disney Difference" and you can read more about this particular one here. In the age of Snapchat, the ephemeral picture and video messaging app, Disney water art also has a short life span due to the hot, hot Florida temperatures.
Classic Disney characters such as Mickey, Goofy, Pluto and Tinker Bell all regularly make a "ground floor" appearance. The cost to Disney in allowing their Custodial Cast Members to have water artist in their job description ? Virtually zero. Impact ? Smiles on faces and even greater loyalty to the Disney brand.
Written by Tom Metcalf
Founder and Lead Consultant
Little Touches ®
Hospitality consultancy and accreditation
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