Sunday 7 February 2016

Their words, not mine

Little Touches ® GOLD award - the signifier of quality

Waxing lyrical about how good one's company is just doesn't cut it in 2016. I prefer to let our community of hosts do the talking. The following testimonials are from a few of our GOLD members - they've demonstrated commitment to creativity and higher-order hospitality and thus gained our signifier of quality. 

Already doing exceptionally well before we even met, the relationship between myself and all our members is that of a firm but fair friend, and not a feared inspector. Their openness to change has meant they have all been an absolute dream to work with and I look forward to seeing them grow and develop to even dizzier heights over the next few years. 

"When Tom Metcalf came to us with Little Touches, I must admit that I was a little sceptical about the results. Tom, however, was as good as his word, and produced an outstanding report and recommendations for us in our new venture at the Cherry Blossom Inn.

I found Tom to be very thorough and knowledgeable about the Hospitality Industry and he has guided us along the right path to help us make a successful business, with continued support all the way."

Paul G. Pearson
Cherry Blossom Inn
Visit LT Details Club profile

 "Tom came in with an outside eye for Glen Guest House, a different perspective. I have implemented all of the suggestions for continuous improvement and enhanced the Guest experience.

One of the ideas I have particularly enjoyed has helped greatly with time management. I highly recommend Tom and Little Touches to anybody looking to strive for excellence in their product offering

Little Touches is a one-stop shop for marketing consultancy, online reservations and support services like professional photography, with lots of exciting developments to come."

    John Cook
    Glen Guest House

        Visit LT Details Club profile

​"Overall there are various options looking at what our guests would appreciate and the report is full of wonderful ideas, he really is good at finding what people may like. Well done Tom.

​Tom has been very courteous at all times, always ontime for appointments and discusses everything thoroughly. We highly recommend Tom and Little Touches."
       Chris and Moira Aiken-Graham
    Queen Victoria Guest House

        Visit LT Details Club profile

“Little Touches has helped us improve our hotel even more than we were doing, giving us an insight into adding small things into our rooms that customers wouldn't normally expect and its these 'little touches' that our customers have commented on. 

Tom keeps us up to date and keeps in close contact with us and is always quick to reply if we ever have any issues. Keep up the good work Tom.”

    Simon Ablett and Laura Smith
    Valdene Hotel

        Visit LT Details Club profile

Summer Open Evening 2015 - Cherry Blossom, Glen Guest House, Queen Victoria Guest House, Valdene Hotel

Written by Tom Metcalf

Founder and Lead Consultant 

 Little Touches ®
Improving B&Bs, Guest Houses and Hotels

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