Monday, 18 August 2014

Touches on Tour at Florida's Gulf Coast



Touches on Tour at Anna Maria Island, Florida

I first stepped foot in Clearwater's clear waters way back in 2003, when the Metcalfs were lucky enough to spend the second week of our holiday in the resort after losing our Walt Disney World virginity. Back then it was a cool beach place, and over a decade on it is even cooler. Although naturally, the same adjective can't be used to describe the temperature.

Wednesday, 16 July 2014

Top 10 Walt Disney quotes - in Touches' humble opinion


Walt Disney: film maker, hospitality icon and all-round deliverer of happiness to people of all ages, everywhere. I was lucky enough to start my career off at Walt Disney World, Florida - a destination in its own right, which with Walt's vision was turned from swampland into what many consider the world's greatest single-site for service. 

Monday, 7 July 2014

Case Study - Queen Victoria Guest House


Despite already having secured four-star accreditation from Visit England, Blackpool's Queen Victoria Guest House called upon Little Touches ® to further strengthen their hospitality offering.


Thursday, 12 June 2014

Touches on Tour at Coronation Street: The Tour




The last time many of us stepped foot on the Coronation Street set, it was part of Granada Studios Tour, an attraction which had more facets, even though the star of the show always remained gracing the hallowed cobbles. Fast-forward almost fifteen years since the last turn of the turnstiles and this time it most definitely is a tale of a Weatherfield kind from start to finish. 

Tuesday, 6 May 2014

Our friends at UCLan: Students put learning into practice





First Year International Hospitality Management students of our friends at the University of Central Lancashire have been putting theory into practice at not one, but two dinners for family, friends and academic colleagues. Guests even included employees of high profile hospitality heavyweights such as Marriott and Radisson. 


Sunday, 4 May 2014

LT Video Faves - Humanity kits and red carpets


Here we present another of our LT Video Faves, this time featuring a very special hospitality employee - Louree Jefferson. The Banquet Services captain gets to know her Guests individually, but everyone always leaves with the same, heartfelt kit put together by Louree to remember her by. Plus, the red carpet is not just rolled out metaphorically...


"I don't care what they want. They can want the moon, and I will make it happen"                                                                                                                  Louree Jefferson